Responsible for complete leadership oversight, planning, and execution to onboard software as a service (SaaS) projects for new and existing customers
Serves as the technical and functional subject matter expert for implementing Verity software products including project initiation, data feed creation and analysis, client purchasing interfaces, system configuration, testing, training, and associated processes
Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases
Develop and manage relationship with customer key project contact to understand their 3408 program, pain points, internal systems, and other pertinent data
Manage accurate customer data assessment and extract set ups, wholesaler integration, and software configurations to support program success
Responsible for thorough training on software functions that support ongoing customer workflow to facilitate smooth and confident transition to 'live' project state
Serve as the subject matter expert as primary Verity program contact, including determining when to bring additional Verity product and technical resources to support unique project circumstances
Works with sales team when transitioning completed contracts to implementation stage
Facilitates proactive, timely, and comprehensive communication and software demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation
Manages project communication with internal and external C-suite stakeholders for all projects
Partners with Product Management, Product Development, Sales, Accounting and Account Management to ensure optimal operational success

Requirements

BA or BS in business, healthcare, information systems, or related field or equivalent work experience
3+ years in a customer-facing technology implementation and project management, SaaS preferred
Experience in 340B and/or pharmacy operations desired
Project management experience, PMP certification desired
Experience with bringing remote customers aboard cloud based software offerings a major plus
Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema
Strong experience with MS Office; expert Excel capability a must
Proven ability to communicate verbally and in written form at a high level
Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed
Ability to multitask and manage multiple discreet implementation projects at the same time
Naturally customer focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios
SalesForce or similar CRM experience a plus.

Benefits

Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSproject managementdata analysissoftware configurationcloud-based softwareVerity software products340B programtroubleshootingExcelCRM

Soft Skills

communicationcustomer focusmultitaskingprioritizationproblem-solvingleadershiprelationship managementtrainingadaptabilitycollaboration

Certifications

PMP certification