The Cigna Group

Senior Resource Planning Representative – Client Implementation

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: Alabama • Alaska • United States

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Salary

💰 $20 - $31 per hour

Job Level

Senior

About the role

  • Overseeing administrative inventory management and workflow distribution
  • Monitoring Global Service Partner (GSP) inventory status
  • Following up on aged and pended inventory
  • Serving as point of contact for inventory-related escalations
  • Compiling, analyzing, and distributing inventory reporting
  • Supporting inventory reduction plans and initiatives
  • Facilitating daily inventory calls with Global Service Partners
  • Identifying process improvement opportunities

Requirements

  • High School Diploma or GED required
  • 2 years of minimum experience supporting customer service operations
  • Strong attention to detail
  • Proven ability to prioritize work and meet deliverables
  • Demonstrated ability to find issues and drive them to resolution
  • Strong interpersonal and relationship-building skills
  • Minimum two years’ experience with software and system-based applications, including databases and spreadsheets (e.g., Word, Excel, PowerPoint)
  • Strong verbal and written communication skills
  • Ability to manage multiple, competing priorities and work independently
  • Willingness and ability to adapt in a fast-paced environment
  • Experience with Vista and Facets and/or Non Facets Implementation processes strongly preferred
Benefits
  • medical insurance
  • vision insurance
  • dental insurance
  • well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementworkflow distributioninventory reportingprocess improvementcustomer service operationsdatabasesspreadsheets
Soft Skills
attention to detailprioritizationproblem-solvinginterpersonal skillsrelationship-buildingverbal communicationwritten communicationadaptabilityindependence
Certifications
High School DiplomaGED