Senior Manager, Provider Enablement Workforce Planning
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Arizona • Colorado • United States
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Salary
💰 $104,400 - $174,000 per year
Job Level
About the role
- Lead end‑to‑end workforce planning for Provider Enablement functions, including long‑term forecasting, short‑term planning, and ongoing resource management
- Develop and maintain capacity models to support Claim Enablement programs, including quality audit activities, training, coaching, and operational readiness
- Translate business demand, productivity assumptions, and program requirements into actionable staffing and capacity plans
- Partner with Enablement and Operations leaders to anticipate demand changes driven by program expansion, regulatory requirements, or operational strategy
- Provide oversight of short‑term and monthly capacity planning cycles, including variance analysis and risk identification
- Manage resource allocation across multiple enablement work types, ensuring alignment to priorities, skill requirements, and service objectives
- Lead the expansion of workforce planning capabilities across broader Provider Enablement, including Provider Call and Network Operations
- Deliver clear insights and recommendations on staffing risks, trade‑offs, and mitigation strategies
- Lead and develop workforce planning team members supporting Enablement functions
- Drive continuous improvement of planning models, processes, and tools to improve accuracy, transparency, and agility
- Partner with Finance to support budget planning, forecasting, and financial impact assessments related to staffing changes
- Participate in operational and planning forums, providing workforce planning expertise to support decision‑making
Requirements
- High School Diploma required
- Bachelors degree strongly preferred
- 5 years of workforce planning, capacity planning, or workforce management experience
- 5 + years experience with Claim Enablement programs, including quality audit or training functions
- 5 + years direct people leadership experience
- Demonstrated experience leading long‑term planning, short‑term planning, and resource management functions
- Strong analytical skills with experience building and maintaining capacity and forecasting models
- Experience supporting enablement, quality, training, or back‑office operational functions
- Proven ability to partner effectively across Operations, Finance, and Enablement leadership
- Experience supporting healthcare, provider operations, or regulated environments
- Experience expanding workforce planning support across new operational areas
- Advanced proficiency with workforce planning and analytics tools
- Experience working in matrixed or multi‑partner environments.
Benefits
- medical benefits
- vision benefits
- dental benefits
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workforce planningcapacity planningresource managementforecasting modelsanalytical skillsquality audittraining functionsstaffing plansvariance analysisrisk identification
Soft Skills
leadershipcollaborationcommunicationinsight deliverycontinuous improvementstrategic thinkingproblem-solvingteam developmentadaptabilitydecision-making
Certifications
Bachelor's degreeHigh School Diploma