The Cigna Group

Senior Network Operations Supervisor

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,500 - $125,800 per year

Job Level

Senior

About the role

  • The National Ancillary Sr. Supervisor is responsible for the coordination, oversight and management of processes that ensure National Ancillary loading is completed timely and accurately.
  • The Sr. Supervisor works closely with National Contracting and Cigna Service Operations Department to meet business objectives and Key Performance Indicators (KPIs).
  • Oversees the National Ancillary loading team ensuring accurate and timely loading of provider data into systems.
  • Responsible for staff performance, development, oversight of projects, initiatives, and other activities.
  • Ensure Provider data is loaded into consuming systems timely and accurately.
  • Develop expertise in Cigna’s source systems.
  • Collaborate National Contracting teams on intake, loading process and provider data requirements.
  • Directly responsible for performance and development of the National Ancillary loading team.
  • Responsible for coaching, supporting, and mentoring the team.
  • Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve provider tax related issues and ensure timely resolution.
  • Ensure milestones and deadlines are met for projects and initiatives, evaluating project status and resource utilization to implement team’s effectiveness.

Requirements

  • Bachelor’s degree or higher strongly preferred or equivalent work experience required
  • 1+ years of supervisory experience preferred
  • 5+ years using FSS, PWB, Proclaim, SAM, PMHS, Facets, HCPM, IS2, and SANP required
  • Strong attention to detail with an understanding process modeling preferred
  • Prior experience in the healthcare industry and knowledge of provider data required
  • Understanding of Excel and MS Word required
  • Strong analytical skills and a proven ability to work in a dynamic and team-oriented environment
  • Proven ability to develop and maintain positive matrix partner working relationships
  • Demonstrated ability to contribute to solutions in a positive and proactive manner
  • Excellent verbal and written communication skills
  • Excellent organization skills and ability to meet deadlines are required
  • Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
  • Ability to adapt to a dynamic working environment and make independent decisions.
Benefits
  • Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Eligibility to participate in an annual bonus plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
FSSPWBProclaimSAMPMHSFacetsHCPMIS2SANPprocess modeling
Soft Skills
attention to detailanalytical skillscommunication skillsorganizational skillsproblem-solving skillsteam-orientedpositive working relationshipsadaptabilityindependent decision-makingmentoring
Certifications
Bachelor’s degree