Senior Operations Analyst – Business Support
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $24 - $41 per hour
Job Level
About the role
- Create and maintain reports to track performance and service levels
- Analyze data and provide clear recommendations for improvement
- Support leadership with reporting, audits, and special projects
- Audit and validate time sheets and operational data
- Support new hire onboarding and system setup
- Improve processes by identifying gaps and streamlining workflows
- Prepare and review operational and financial documents
- Monitor production targets and ensure controls are in place
- Manage projects and support program implementation
- Resolve non-routine issues escalated from junior team members
- Work independently while partnering with senior team members as needed
Requirements
- High School Diploma or GED required
- 2+ years of analytical, reporting, or technical experience preferred
- Experience using Workday, Excel, PowerPoint, and databases required
- Strong skills in data analysis, reporting, and systems navigation
- Experience creating reports and using data to drive decisions
- Prior experience as a Lead, Coach, or Supervisor role preferred
- Strong organizational, time management, and attention to detail skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with changing priorities and limited direction
- Proven project management and problem-solving skills
- Strong communication and relationship-building skills
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingsystems navigationproject managementproblem-solving
Soft Skills
organizational skillstime managementattention to detailcommunication skillsrelationship-building
Certifications
High School DiplomaGED