Implementation Manager, National Accounts
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Arizona • Colorado • United States
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Salary
💰 $82,700 - $137,800 per year
About the role
- Own the client experience across the end-to-end on-boarding process for new and renewing clients
- Lead implementation meetings with clients that might at times be in person
- Develop and present implementation calendar to client including matrix partner deliverables
- Responsible for coordinating and delivering implementation documents to client and obtaining client sign-off
- Partner with the Sales Executive during the Request for Proposal (RFP) process to fully understand the client’s intent with respect to benefit plans and administrative capabilities
- Renegotiate as needed through ongoing communication
- Act as a benefits expert and interact with client on benefit intent
- Partner with Implementation Specialist to assess the feasibility of requested plan designs and understand and execute on client’s plan interpretation
- Coordinates and builds relationships with internal matrix team of subject matter experts to execute implementation for clients and manages issues and drives resolution
- Communicate ongoing implementation status to client, internal and external partners
- Surface, negotiate and resolve all issues relative to implementation, process, plan design and timing of deliverables
- Communicate outcome and next steps with Sales, Client Service Executive and other matrix partners as needed
Requirements
- High School diploma or GED required
- Bachelor's degree in business administration, business communication, marketing, or other appropriate professional degree preferred
- 5+ years of experience in project management/account management/account services/sales, or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution required
- 3+ years of experience in creating and presenting customer / producer communications
- Demonstrated leadership ability, motivational skills, success in negotiations and ability to influence internal/external constituencies
- Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions
- Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems) required
- Understanding of a multitude of insurance plans including medical, dental, long-term disability, accidental death & dismemberment and life coverages
- Experience and ability to understand the technical aspects of the installation cycle and data behavior
- Ability to travel to attend client meetings, approximately 10%
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Well-being and behavioral health programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementaccount managementclient interactionproblem-solvingcustomer communicationsinsurance plansinstallation cycledata behavior
Soft Skills
leadershipmotivational skillsnegotiationinfluencetime managementindependenceproactivity
Certifications
High School diplomaGEDBachelor's degree