The Cigna Group

Care Coordinator – EAP, Behavioral Operations

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 - $37 per hour

About the role

  • Locate Critical Incident Health Care Providers for the Critical Incident Stress Management (CISM) cases handled by the Employee Assistance Consultant (EAC) staff.
  • Educates providers regarding protocols for CISM services.
  • Find EAP providers for urgent appointment requests, management referrals, and crisis situations.
  • Assists with Telephonic Consultation Scheduling.
  • Conduct outreach calls for scheduled appointment telephonic consultations.
  • Conduct EAP Ad Hoc searches for EAC management referral cases.
  • Outreach EAP Participants to conduct an EAP Participant Survey.
  • Process and file ROIs, SAP Claims, EAP Case Closure Requests, and more.
  • Process Critical Incident Provider Reimbursement forms for Accounts Payable.
  • Maintain all documentation for CISM requests and provider reimbursements.
  • Assist clinicians with administrative needs & 911 calls.
  • Complete assigned projects for process improvements.

Requirements

  • Bachelor’s degree; mental health field preferred
  • Minimum of two years related work experience
  • Strong attention to detail required
  • Strong interpersonal skills
  • Ability to independently problem solve
  • Ability to be a self-starter
  • Takes initiative with a team-oriented attitude
  • Excellent organizational skills
  • Technical knowledge of automated databases, tracking systems, and spreadsheet applications
  • Excellent PC skills
  • Strong numeric skills
  • Proven customer service skills.
Benefits
  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CISM protocolsEAP case managementTelephonic consultation schedulingROI processingSAP claims processingEAP participant surveydocumentation maintenanceprocess improvement
Soft Skills
attention to detailinterpersonal skillsproblem solvingself-starterinitiativeteam-orientedorganizational skillscustomer service