The Cigna Group

Provider Relations Advisor, Retail Account Management

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: St. Louis • Montana • United States

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About the role

  • Manage a portfolio of Chain, PSAO, and independent pharmacy providers with complex escalated issues
  • Provide education to these providers and deliver performance data and metrics
  • Support execution of operational activities with Retail Network in accordance with ESI’s work plan and ensure compliance with requirements for Express Scripts clients and any regulatory agencies
  • Champion cross-functional issue escalations/resolution; communicate progress and key milestones to appropriate internal partners in a timely manner
  • Serves as subject matter expert for team on analytics and technical support
  • Execution of assigned strategic work plan initiatives including but not limited to network development, implementing initiatives benefiting Express Scripts clientele and promoting Corporate and Departmental objectives
  • Assists with development of strategic plans for assigned providers, providing consultative input to further foster strong provider relationships.

Requirements

  • Bachelor’s degree in related field or 3-5 years of relevant experience
  • Knowledge of the health-care, PBM industry and products
  • Excellent oral, written communication and presentation skills
  • Problem solving and analytical skills
  • Project management/organizational skills with the demonstrated ability to manage projects, utilizing proven project management processes
  • Strong leadership skills and the ability to effectively engage with cross functional leadership
  • Ability to work cross-functionally to research and resolve complex client/provider issues on a daily basis
  • Strong focus on building relationships both internal and External focusing on service
  • Excellent PC skills including Microsoft Office and internet experience
  • Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementanalyticsproblem solvingstrategic planningperformance metricsnetwork development
Soft Skills
communicationpresentationleadershiprelationship buildingorganizational skillsadaptability