The Cigna Group

Senior Contract Administration Representative

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $26 - $39 per hour

Job Level

Senior

About the role

  • Own the end-to-end administration of home health agency contracts, including submission, tracking, execution, and issue resolution.
  • Ensure contract and credentialing documentation is accurate, complete, and audit-ready, including URAC documentation and annual Federal Exclusion reviews.
  • Maintain agency data, IDs, compliance requirements, and reporting to support business and regulatory needs.
  • Strengthen onboarding and documentation workflows by coordinating communication, records, and required materials across teams.
  • Serve as a professional and responsive point of contact for internal and external partners, building trust through timely and clear communication.
  • Support leaders and cross-functional teams by managing information flow, escalating non-routine issues appropriately, and helping resolve barriers.
  • Maintain SharePoint sites and archived records to ensure information is easy to access, well-organized, and compliant with standards.
  • Handle confidential and sensitive information with care, integrity, and discretion.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 3 years of administrative/clerical or operational support experience.
  • Proficiency in Microsoft Excel and DocuSign.
  • Strong organizational and time management skills with the ability to manage multiple priorities accurately.
  • Demonstrated attention to detail and commitment to data and document accuracy.
  • Clear written and verbal communication skills.
  • Ability to follow established procedures while recognizing when escalation is needed.
  • Professional presence with a customer-focused mindset.
Benefits
  • Health insurance
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Well-being and behavioral health programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrationcontract managementcredentialing documentationdata managementreportingonboarding workflowsissue resolutionattention to detailtime management
Soft Skills
communicationorganizational skillscustomer-focused mindsetprofessional presenceability to manage multiple prioritiesdiscretiontrust-buildingresponsiveness
Certifications
High School Diploma