The Cigna Group

Technical Support Supervisor

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,900 - $109,900 per year

About the role

  • The Technical Support Supervisor leads a team responsible for automating and maintaining systems that support client contracts, policies, customer booklets and certificates.
  • Monitor workload, system functionality, and workflow related to designing, coding, and testing updates to document creation tools.
  • Ensure timely completion of coding assignments, accurate testing, and compliance with product and regulatory requirements.
  • Manage and support a team of analysts.
  • Engage regularly with the team to manage daily workload, make assignments, provide direction and conduct proactive workload balancing.
  • Help to remove barriers to ensure the team meets deliverables and commitments.
  • Drive ongoing staff development by delivering regular feedback, coaching, and support.
  • Partner with the team and internal matrix stakeholders on escalated issues.

Requirements

  • High School diploma or GED required; bachelor’s degree or equivalent work experience preferred
  • 2+ years of previous supervisory experience, preferred
  • Experience managing a virtual team, preferred
  • Intermediate knowledge of MS Office products; specifically, Excel, required
  • Familiar with the Document Source Tool, preferred
  • Proven ability to manage multiple priorities while adapting quickly to changing demands, preferred
  • Strong people assessment skills to objectively evaluate performance, identify development needs, and inform coaching and talent decisions, preferred
  • Demonstrated ability to collaborate and build effective relationships across all levels, supported by strong written, verbal, and listening communication skills, preferred
  • Ability to travel occasionally, as business needs require.
Benefits
  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
codingtestingdocument creation toolsworkload managementcomplianceperformance evaluationcoaching
Soft Skills
team managementcommunicationcollaborationadaptabilitypeople assessmentfeedback delivery
Certifications
High School diplomaGEDbachelor’s degree