Hybrid Medical Assistant – Senior Customer Service Rep
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Calhoun • United States
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Job Level
About the role
- Serve as the first point of contact for patients and visitors at the onsite health center.
- Greet patients professionally and manage front desk operations.
- Perform reception and administrative Medical Assistant duties, including: Appointment check‑in and coordination, Patient flow support, Documentation and data entry.
- Maintain compliance with HIPAA regulations and Cigna/Evernorth guidelines.
- Ensure a positive, professional, and welcoming patient experience.
- Support clinical staff and Wellness Rewards Nurse with administrative needs.
- Provide exceptional customer service to internal and external customers.
- Perform telephonic appointment scheduling and outreach calls in support of Healthy Life Centers.
- Independently respond to customer inquiries of moderate to substantial complexity.
- Conduct research and interpret policies to deliver accurate, effective responses.
- Ensure data integrity across all systems.
Requirements
- At least 1 or more years of prior Call Center or Customer Service experience.
- At least 1 or more years of data entry experience.
- At least a High School Diploma or equivalent required.
- Medical Assistant education and CMA is required.
- Evernorth systems knowledge a plus.
- Strong oral & written communication skills.
- Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
- Capacity to work in a production and quality environment to meet required standards.
- Ability to succeed within a team environment.
- Being able to sit or work in one specific area for your entire work shift.
- Demonstrated high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
- High-Speed internet at home.
- Private, quiet place to work at home.
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryappointment schedulingmedical assistant dutiesdocumentationcustomer servicetelephonic outreachHIPAA complianceCigna guidelinestyping skillsPC proficiency
Soft Skills
communication skillsteamworkcustomer service orientationproblem-solvingorganizational skillsprofessionalismadaptabilityattention to detailinterpersonal skillspositive attitude
Certifications
CMAHigh School Diploma or equivalent