The Cigna Group

Pharmacy Account Management Director – West Region

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $167,300 - $278,800 per year

Job Level

Lead

About the role

  • Responsible for the development, service delivery, and execution of Cigna’s integrated pharmacy benefit management (PBM) strategy focused on growth, retention, and profitability for Select and U3000 pharmacy clients
  • Serves as the primary pharmacy business relationship leader across internal partners and oversees a team of client‑facing pharmacy account executives and clinical account managers
  • Drives market‑specific strategies, leads cross‑functional collaboration, and ensures delivery of high‑value pharmacy solutions that meet financial, clinical, and service objectives
  • Drive sales, retention, and profitability activities aligned to Regional (RGL) and Market (MGL) P&L goals
  • Develop and execute segment‑specific (Select/U3000) best practices, upsell strategies, and market business plans across U.S. Commercial markets
  • Achieve financial and performance metrics including client P&L improvement, margin growth, client satisfaction (NPS), and retention
  • Provide strategic leadership and subject matter expertise on pharmacy affordability and clinical management programs to internal medical, sales, and matrix partners
  • Partner with medical sales teams to assess market‑specific competitive dynamics and inform product development and sales strategies
  • Develop and oversee regional service and operational models to meet or exceed client persistency and pharmacy carve‑in goals
  • Direct and support ongoing education and training for sales teams related to Cigna’s integrated pharmacy and medical solutions, as well as competitive PBM offerings
  • Lead, coach, and manage a team of pharmacy subject matter experts through goal setting, performance management, and organizational change
  • Collaborate with underwriting and medical sales to address competitive pricing challenges and retention strategies
  • Identify, cultivate, and convert carve‑in pharmacy opportunities for middle market clients currently using external PBM vendors
  • Analyze performance reporting to ensure execution plans are delivering expected results and adjust strategies as needed
  • Partner with marketing to develop effective sales messaging, proposals, presentations, and client communications
  • Build and maintain strong relationships with brokers, consultants, and key client stakeholders, serving as a trusted advisor
  • Provide oversight of service plan execution and escalate operational issues as needed
  • Participate in “Best and Final” sales presentations
  • Work cross‑functionally with IT, Legal, Compliance, Operations, CIPM partners, and Express Scripts (ESI) support and account teams
  • Communicate client insights, risks, and feedback to senior leadership

Requirements

  • Bachelor’s degree; Master's degree preferred
  • 8+ years of PBM or pharmacy client‑facing experience
  • 3+ years of healthcare strategy and business development experience
  • Prior experience leading large teams and working cross‑functionally in complex organizations
  • Strong financial acumen, including deep understanding of pharmacy pricing, utilization drivers, and P&L management
  • Comprehensive understanding of the broader healthcare system beyond PBM operations
  • Excellent communication, presentation, negotiation, and consultative skills
  • Proven ability to influence clients, peers, and senior leadership
  • Strong analytical and results‑driven mindset with a focus on growth and profitability
  • Willingness to travel up to 30% seasonally, with occasional short‑notice travel
Benefits
  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pharmacy benefit managementfinancial acumenP&L managementhealthcare strategybusiness developmentperformance reportingmarket business plansclient satisfactionupsell strategiesclinical management programs
Soft Skills
communication skillspresentation skillsnegotiation skillsconsultative skillsinfluencing skillsanalytical mindsetresults-driven mindsetleadershipcoachingcollaboration