The Cigna Group

Director of Strategic Initiatives

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: Memphis • Arizona • Florida • United States

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Job Level

Lead

About the role

  • Oversee cross-functional efforts to support growth and innovation
  • Manage business consulting activities for Accredo Contact Center
  • Lead the development and execution of large-scale business projects
  • Monitor project performance and implement solutions
  • Serve as the central point of contact for executives and stakeholders

Requirements

  • 8+ years of leadership experience in contact center operations
  • Strong experience with MS Office (Excel and PowerPoint)
  • CRM experience
  • Demonstrated ability to lead cross-functional teams
  • Excellent communication, negotiation, and stakeholder management abilities
  • Willingness to travel 25%
Benefits
  • Cigna Health Benefits
  • 401(k) plan with a company match
  • Paid Time Off (PTO)
  • Flexible work arrangements
  • Professional development opportunities
  • Onsite meeting participation required
  • Travel up to 25%
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM
Soft Skills
leadershipcommunicationnegotiationstakeholder managementcross-functional team leadership