Senior Director, Product Experience Strategy
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $183,500 - $305,800 per year
Job Level
About the role
- Define the MD Live experience strategy and translate it into a product-aligned roadmap spanning digital, physical, clinical, and operational touchpoints
- Lead experience governance to ensure coherence and reduce fragmentation across product, engineering, operations, clinical, and marketing teams
- Facilitate cross-functional tradeoff decisions and maintain alignment across journeys and product lines
- Lead development of journey maps, service blueprints, ecosystem diagrams, and end-to-end experience architectures as core inputs to product discovery
- Embed AI teammates and agentic workflows into product operations, including research synthesis, scenario simulation, content generation, prediction, and guidance
- Establish and operationalize responsible AI principles for patient/member-facing interactions and internal decision support
- Oversee research and analytics to establish an Experience Measurement Framework that links experience KPIs with product and operational outcomes
Requirements
- 10+ years in product strategy, product management, experience strategy, or service design
- healthcare/digital health experience a plus
- Bachelors degree preferred
- Proven experience leading end-to-end experience transformation and AI-accelerated product discovery/prototyping
- Deep fluency in journey mapping, service blueprinting, human-centered design, product analytics, and responsible AI principles
- Strong executive presence and influence, with a track record of aligning diverse teams around outcome-based roadmaps
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product strategyproduct managementexperience strategyservice designjourney mappingservice blueprintinghuman-centered designproduct analyticsresponsible AI principlesAI-accelerated product discovery
Soft Skills
executive presenceinfluencealignmentcross-functional collaborationdecision-making