Customer Service Analyst
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $22 - $33 per hour
About the role
- Deliver data, reporting, and insights to business leaders
- Identify trends, performance gaps, and improvement opportunities
- Collaborate with training, coaching, and workforce management teams
- Provide timely analysis on escalated concerns
- Train, mentor, and support team members
- Develop business-facing materials for leadership review
- Serve as a liaison for complex issues
Requirements
- High School Diploma or GED required
- Experience in Operations and Centene Pharmacy Help Desk preferred
- Strong skills in reporting and data analysis
- Excellent verbal and written communication skills
- Proficiency in Excel, PowerPoint, Word, and Outlook
- Highly organized self-starter with attention to detail
- Curious mindset with strong problem-solving abilities
Benefits
- Health insurance
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Well-being and behavioral health programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingExcelPowerPointWordOutlook
Soft Skills
communicationorganizational skillsproblem-solvingattention to detailmentoringcollaboration
Certifications
High School DiplomaGED