Network Operations Lead Analyst
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $71,100 - $118,500 per year
Job Level
About the role
- Leading the intake, evaluation, and routing of retail pharmacy complaints submitted to state departments of insurance.
- Investigating issues by reviewing claims, provider interactions, client configurations, and network structures.
- Partnering with Legal and Regulatory teams to shape clear, accurate messaging for required state responses.
- Preparing, proofreading, and refining supporting documents.
- Collaborating with the Presidential Escalations team to deliver responses within required timelines.
- Identifying trends and contributing insights that help strengthen processes and improve network performance.
- Supporting special projects that advance innovation, readiness, and cross-functional collaboration across Product, Pricing, Network Operations, and Network Compliance.
Requirements
- Minimum 2 years of experience in regulatory compliance, legal, public affairs, corporate communications, or related fields.
- Strong verbal and written communication skills.
- Proven ability to manage multiple priorities with accuracy, organization, and attention to detail.
- Demonstrated experience working in fast-paced, high-growth environments with tight deadlines.
- Working knowledge of Microsoft Word, Excel, and PowerPoint.
- Skilled in issue management, conflict resolution, project management, and business analysis.
- Bachelor’s degree (preferred, not required).
- Paralegal or similar legal support experience.
- Familiarity with retail pharmacy networks, contracting, or healthcare operations.
- Experience working across cross-functional teams including Product, Pricing, Network Operations, and Compliance.
Benefits
- Medical
- Vision
- Dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
regulatory complianceissue managementconflict resolutionproject managementbusiness analysislegal supporthealthcare operationsnetwork performance analysisdocument preparationdata analysis
Soft Skills
verbal communicationwritten communicationorganizational skillsattention to detailability to manage multiple prioritiescollaborationinsight generationproblem-solvingadaptabilitytime management
Certifications
Bachelor’s degreeParalegal certification