The Cigna Group

Senior Pharmacy Program Management Analyst

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $54,100 - $90,100 per year

Job Level

Senior

About the role

  • Interact with internal and external partners at all levels the majority of your workday.
  • Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s).
  • Act as a liaison to answer questions related to Accredo Specialty Pharmacy processes, service issues and mitigate any escalations.
  • Understand the nuances of how to position Accredo Specialty Pharmacy externally in a professional and discreet manner (what to say/not to say).
  • Develop strong relationships, instill trust with partners and incorporate a strategic mindset, anticipating potential needs or concerns.
  • Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders.
  • Use various data types, daily, to research, gather, track, analyze, and communicate data efficiently. (i.e. New Referrals, Refills, Cancelations, Discontinuations, Missed Commitments, etc.)
  • Identify and track trends, perform root-cause analysis and drive process improvement initiatives.
  • Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays. (i.e. Turn-Around-Time, Conversion Rate, Adherence, etc.)
  • Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role.
  • Perform work independently, adapt to a dynamic working environment and be an effective change agent.
  • Travel may be required for face to face business reviews.

Requirements

  • High School Diploma or GED required
  • 3+ yrs healthcare or pharmacy related experience preferred
  • 2+ yrs client management preferred
  • Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables preferred
  • Proficient computer skills including all Microsoft office applications required
  • Ability to create excel documents, manipulate and analyze data and present solutions required
  • Strong forward planning mentality including awareness and anticipation of needs/issues preferred
  • Exceptional Communication skills, with both internal and external business partners preferred
  • Flexible and agile, ability to pivot based on market demands preferred
  • Independent worker with strong problem solving skills preferred
  • Eager to learn and proactive in expanding end to end knowledge preferred
Benefits
  • Starting on day one, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • A minimum of 18 days of paid time off per year
  • Paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisroot-cause analysisperformance metricsExcelMicrosoft Office
Soft Skills
communicationrelationship managementproblem solvingmulti-taskingprioritizationstrategic mindsetflexibilityindependencetrust buildingadaptability
Certifications
High School DiplomaGED