Customer Service Pharmacy Technician Representative
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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About the role
- Handle 25-30 calls (IB & OB)
- Ensure process efficiency – Work with patients and physicians to coordinate fertility plans and medications.
- Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
- Pay attention to detail – Accurately obtain and enter patient information, including Shipping, insurance, and payment information.
Requirements
- High School Diploma, or GED required
- Relevant experience or a willingness to learn
- Must reside in the State of Arizona
- Valid National Pharmacy Technician certification is required
- Valid Arizona State pharmacy technician license is required
- Microsoft Office proficiency and data entry skills
- Basic math skills (addition/subtraction/multiplication)
- Excellent verbal and written communication skills
- Experience working prescriptions claims and knowledge of rejections helpful.
Benefits
- Health coverage effective day 1 (including medical, dental, and vision)
- Holiday, PTO, and OT pay
- 401K with company match
- Tuition reimbursement
- Fun, friendly, and unique culture – bring your whole self to work every day!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrybasic mathprescription claimsprocess efficiency
Soft Skills
attention to detailcustomer serviceverbal communicationwritten communication
Certifications
National Pharmacy Technician certificationArizona State pharmacy technician license