Supervisor, Intake Operations
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Alaska, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Missouri, New York, Ohio, Pennsylvania, Texas, Utah, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $60,300 - $100,500 per year
Job Level
Mid-LevelSenior
About the role
- Supervise daily intake operations by assigning tasks, supporting staff, monitoring outcomes, and reporting key updates to leadership.
- Maintain expertise across functional areas, including onboarding, insurance verification, authorization, patient advocacy, and support services.
- Develop work schedules, implement departmental guidelines, conduct staff meetings, and communicate updates related to processes and contracts.
- Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce.
- Monitor team performance, provide coaching, conduct evaluations, and recommend corrective action when needed.
- Ensure productivity goals, regulatory requirements, and accreditation standards are consistently met.
- Serve as a resource for intake personnel, addressing questions and supporting problem resolution.
- Model organizational competencies and behaviors in all interactions and leadership activities.
Requirements
- Experience in intake operations, healthcare administration, or related supervisory roles.
- Strong leadership, communication, and organizational skills.
- Ability to manage multiple priorities and support team success in a fast‑paced environment.
- Proficiency with Microsoft Office and related workflow systems.
- Healthcare or pharmacy operations experience (preferred).
- Experience with accreditation standards and process improvement initiatives (preferred).
Benefits
- health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- annual bonus plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
intake operationshealthcare administrationaccreditation standardsprocess improvement
Soft skills
leadershipcommunicationorganizational skillscoachingproblem resolution