The Cigna Group

Licensed Telephonic Counselor

The Cigna Group

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $65,600 - $109,400 per year

Job Level

Mid-LevelSenior

About the role

  • Provide participants with confidential, non-medical counseling services
  • Assess the participant’s immediate risk and biopsychosocial needs
  • Provide appropriate referrals for resources and treatment
  • Use clinical expertise, professional judgment and best practices
  • Execute duty to warn/mandated reporting processes
  • Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process
  • Demonstrate the ability to be agile and flexible in work process. Deliver excellent clinical judgment and interpersonal communication skills
  • Understand confidentiality and privacy regulations
  • Demonstrate excellent verbal and written communication
  • Display knowledge and understanding of the military lifestyle and culture while maintaining the highest degree of sensitivity, compassion and respect for Service Members and their families.
  • Work in a fast-paced environment, on a queue, taking non-medical counseling calls in the moment, as well as through scheduled appointments
  • Sessions provided telephonically, via video or secure chat and are intended to be solution focused and short-term

Requirements

  • Current, valid, unrestricted counseling license/certification from the state of California that grants the authority to provide counseling services as an independent practitioner in their respective fields
  • Multiple state current/valid, unrestricted counseling license/certification highly preferred
  • Must be a U.S. Citizen
  • Master’s degree or PhD from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling
  • Ability to meet the expectation to sit / apply for cross-licensure in additional state(s). Licensure costs will be fully covered by the company upon hire
  • Minimum 4 years post masters clinical experience as a mental health and/or substance use clinician with demonstrated understanding of multiple therapeutic modalities, including brief therapy
  • Knowledge and experience with Employee Assistance Programs (CEAP certification optional)
  • Knowledge and experience in crisis management
  • Solid understanding of Z-codes preferred
  • Proficient with multiple software and system applications
  • Demonstrated ability to set priorities including, but not limited to time management and organizational skills
  • Ability to manage own caseload and coordinate all assigned cases
  • Passion for helping the military community
  • Understanding of military life and culture
  • Cigna Background check and Government suitability (including fingerprinting) required