Client Success and Operations Coordinator
WIN Home Inspection
Salary
💰 $200,300 - $333,900 per year
Job Level
Lead
About the role
- Evernorth’s Wholesale Markets business oversees modular, complex client arrangements leveraging our market leading pharmacy benefits services including access to proprietary processes, systems, networks and pharma relations
- This leadership role is responsible for the transformational growth of our Wholesale Markets client portfolio as we both maintain our existing client base and reimagine the way we go to market in this space
- This leader will provide vision and strategic direction for the Evernorth Wholesale Markets business that includes new sales, product development and positioning, marketing, implementation, and account management
- Strategic leadership of the Wholesale Markets account management includes offering innovative products & services to differentiate, enhance net new growth, and improve retention of business
- Additional responsibilities include leading team and individual development, providing consultative pharmacy services, ensuring compliance to client’s contractual obligations, and leading client relationship functions to ensure superior client support
- Role & Responsibilities: Accountable for the growth, client retention and profitability for Wholesale Markets. Responsible for the future design of the Wholesale Markets product offering, branding, and marketing, working with cross-functional partners
- Focus on innovative solutions identifying new market opportunities to expand current product offerings, as well as prospecting new clients to ensure continued growth of the business
- Strong influencer to build and maintain internal and external relationships and drive collaboration and results
- Requires negotiation aptitude and financial acumen
- Direct all wholesale market opportunities that includes new client strategy, winning new business and signing new client contracts in partnership with legal, new client implementation in partnership with various departments across Evernorth, ongoing client operational management as well as ongoing client relationship management
- Drive new sales pipeline, growth, and successful prospecting of new client opportunities
- Oversee account, clinical, and product leaders and their teams to ensure follow-through on client issue resolution, operational efficiencies, and cross-functional alignment
- Coach and develop a high performing team
- Accountable for contract execution and performance guarantee management across all clients
- Partner with sales on additional sales opportunities to help win new business and grow existing business
- Align with strategic pharma facing partners as needed to solve for key issues and streamline communications
- Manage critical wholesale market escalations and strategy of enterprise level prospects in partnership with new sales
Requirements
- Minimum of 8+ years of relevant leadership experience; Account Management, Product Management or Pharma Contracting (or similar) experience required
- Experience developing, launching and managing Healthcare products and programs
- Pharmaceutical Manufacturer or Pharmacy Benefit Services experience strongly preferred
- Strong financial acumen and strategic perspective
- Strong people leadership managing a high performing team with multi-functional expertise
- Bachelor’s degree or commensurate experience is required
- Master’s degree is preferred
- Track record of change management and business transformation in an uncertain and ambiguous environment
- Excellent presentation and verbal and written communication skills
- Ability to build strong relationships with executive leaders, both internally and externally
