FFS Support Representative
Farmers Insurance
Customer Service Associate Representative
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Honolulu • Hawaii • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
JuniorMid-Level
About the role
- Respond to phone inquiries from patients
- Help patients understand their pharmacy benefits
- Use problem-solving skills to effectively answer patient calls
- Assist patients with prescription refills
- Schedule shipments and address billing questions
Requirements
- High School Diploma / GED required
- 1 year of relevant call center experience preferred
- 1 year previous medical insurance or pharmacy experience preferred
- General PC knowledge including Microsoft Office and outlook
- Excellent communication skills (verbal and written)
- Empathetic and genuine customer service skills
- Candidates must live on the island of Oahu
Benefits
- Medical, vision, dental insurance
- Well-being and behavioral health programs
- 401(k) with company match
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencemedical insurance experiencepharmacy experienceproblem-solving skillsprescription refills
Soft skills
communication skillscustomer service skillsempathy
Certifications
High School DiplomaGED