The Church of Jesus Christ of Latter-day Saints

System Engineer 3

The Church of Jesus Christ of Latter-day Saints

full-time

Posted on:

Location Type: Hybrid

Location: Riverton • Utah • United States

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Tech Stack

AzureCloudServiceNowUnix

About the role

  • Respond to escalated incidents and engage vendors as necessary. Identify, track, and resolve associated problems
  • Author and maintain documentation and knowledge-based articles
  • Adhere to all security guidelines and ensure that systems are properly protected with working backups; ensure all others with access are doing the same
  • Perform general research to evaluate a range of product offerings and evaluate emerging trends
  • Identify and document technical application, architectures and requirements
  • Order, provision and configure supporting systems and infrastructure
  • Interact with vendors and provide feedback on their products
  • Keep training materials up-to-date

Requirements

  • Bachelor’s degree in related field, or equivalent professional experience
  • Four years of relevant experience with at least one year of experience working in a structured, large-scale operational environment
  • Experience with Change, Incident, and Problem management processes
  • Working experience of Unix or Windows servers
  • Working experience of network management principles
  • Working experience of Cloud technology principles
  • Working experience of DevSecOps principles
  • Knowledge of scripting
  • Exceptional oral and written communication skills
  • Participate in the system maintenance to ensure patching, upgrade, etc. to meet compliance expectations
  • This job operates in a professional office environment
  • To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
  • Experience defining and operating SLIs/SLOs and error budgets using Dynatrace, with actionable alert integration into ServiceNow.
  • Proven production incident response and observability experience (metrics, logs, traces) within ITIL-aligned ServiceNow environments.
  • Strong automation and resiliency background, including Azure DevOps pipelines, Infrastructure as Code, toil reduction, and RTO/RPO-driven design.
Benefits
  • Document the steps required to fulfill service requests
  • Plan and perform approved, scheduled and emergency maintenance. This includes documenting the maintenance and following the change management process, including approving documented change requests
  • Active involvement in ensuring system monitoring is sufficient for all systems
  • Participate in the design and implementation of supporting systems and infrastructure
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Change managementIncident managementProblem managementUnix serversWindows serversNetwork managementCloud technologyDevSecOpsScriptingSLIs/SLOs
Soft Skills
Oral communicationWritten communication