Global Content Development Specialist – Help and Support
The Church of Jesus Christ of Latter-day Saints
full-time
Posted on:
Location Type: Hybrid
Location: Salt Lake City • Utah • United States
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About the role
- Responsibilities may vary by assignment depending on department and need. Projects are medium to high-profile and generally complex. Work will involve larger projects and require writing experience; may require regular interaction with leadership level individuals. Work will require team leadership skills and roles, plus excellent problem-solving skills; projects are broad in nature and may cover nearly every writing assignment
- The employee receives assignments from managing staff. The Manager or Supervisor reviews the employees’ work and reviews each assignment as it is completed until employee is confident in all processes, policies and procedures. The employee is expected to meet rigid and challenging deadlines, work in harmony with the team, take directions on each assignment, and give full attention to detail. Independence in working, tact, and diplomacy are required. Sound judgment of Church doctrine, history, organization, policy and protocol are also expected.
- Knowledgeable of Family History work
- Experienced with familysearch.org
- Will help develop instructional processes and procedures for systems, Family History tools, soft skills, and Outreach initiatives as well as other learning resources for FamilySearch Support teams as directed.
- Participate in management, reports and maintenance tasks with content and translation.
- Familiar with automated generated assistance.
- Ability to prioritize responsibilities and recognize when it’s appropriate to multitask or focus on one project at a time.
- Helps to ensure timely support of department of short and long-range projects by adhering to project tracking methods
- Willing to develop professional skills by accepting other opportunities for growth in technical and leadership areas.
Requirements
- Good communication skills, express ideas clearly and efficient in following directions
- Professional and confident with experience in instructional design, adult learning theory, technical writing skills, AI development, systems and tools.
- Bi-Lingual preferred but not necessary
- Wasatch Front preferred/In Office Hybrfid
- Other assignments and projects as directed.
- Skilled in the following:
- o PowerPointCanvaTeams Microsoft Word Chat GPT
- o CamtasiaTeamsGoogle Suite Monday.com AI voiceover
- o BrightSpotWhatsAppSnagitVideo Creation Microsoft Suite
- o Tech Writing Web Design Publisher Adobe Copilot
- Must be able to learn quickly, take initiative, work with peers in other departments, contribute in meetings and maintain the workforce culture
Benefits
- Good communication skills, express ideas clearly and efficient in following directions
- Professional and confident with experience in instructional design, adult learning theory, technical writing skills, AI development, systems and tools.
- Bi-Lingual preferred but not necessary
- Wasatch Front preferred/In Office Hybrfid
- Other assignments and projects as directed.
- Skilled in the following:
- o PowerPointCanvaTeams Microsoft Word Chat GPT
- o CamtasiaTeamsGoogle Suite Monday.com AI voiceover
- o BrightSpotWhatsAppSnagitVideo Creation Microsoft Suite
- o Tech Writing Web Design Publisher Adobe Copilot
- Must be able to learn quickly, take initiative, work with peers in other departments, contribute in meetings and maintain the workforce culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designadult learning theorytechnical writingAI developmentweb designvideo creationproject trackingcontent maintenancetranslationFamily History work
Soft skills
communicationproblem-solvingteam leadershipattention to detailindependencetactdiplomacyinitiativeability to prioritizecontribution in meetings