The Centers for Advanced Orthopaedics

Authorization Specialist

• Responsible for performing a variety of patient registration, scheduling, and insurance verification duties
• Answers phone calls from patients with professionalism and efficiency
• Responds to routine inquiries regarding online and in office scheduling
• Drives requests, tracking, and obtaining of pre-authorization from insurers within time allotted
• Strong customer service skills in daily interaction with the public, patients, staff, and physicians
• Scheduling, changing, and updating patient appointments
• Interview patients for demographic information and evaluate eligibility
• Contact insurance carriers to verify eligibility, benefits, and requirements
• Process insurance authorizations and update patient records
• Research referrals to deny or approve based on information obtained
• Communicate any insurance changes or trends among team

Scheduler – Authorization Specialist