The Cancer & Hematology Centers

Patient Access

• Serve as a liaison between CHC and referring provider offices regarding referrals and new patient appointments
• Coordinate provider schedules to ensure timely scheduling of new patients with the right specialists
• Verify patient demographic and insurance information and gather medical records to complete the intake process
• Answer and direct incoming calls, take accurate messages, and manage hospital consult requests
• Maintain medical records through scanning, filing, and organizing patient documentation
• Manage correspondence, mail, and medical records requests, including coordination with outside offices
• Collaborate with care team members to ensure a seamless, well-coordinated patient experience
• Support quality improvement efforts that make care more efficient and patient-friendly

Patient Access, Medical Office Associate