The Cancer & Hematology Centers

Support Engineer

• Perform PC, peripherals, printer installations, upgrades and relocations onsite
• Consult with users, to determine hardware, software and system specifications
• Develop, prototype, test, troubleshoot, and document new systems and hardware for end users
• OS and application installations
• Setup and configure desktops and laptops for deployment
• Identifying, troubleshooting, resolving, and documenting user system issues
• Assist with inventory control of equipment and software
• Provides immediate assistance when possible and appropriate
• Responding to end user support request tickets, calls, and emails: Updating service work notes
• Prioritizing work to resolve complex support client issues
• Collaborating with other CHC staff and vendor support resources to resolve requests
• Providing updates, status, and completion information to management
• Manage user accounts in Active Directory, Exchange, Office 365, MFA system, and requests for hospital EMR access.
• Manage and administrate the service desk environment with the other Onsite Support Analyst
• Utilizing remote monitoring and management software to resolve client requests
• Ensuring the security of all configurations made on client systems
• Managing and reviewing basic security systems logs
• Manage the phone system
• Provide support for phones and A/V systems
• Documenting solutions and building IT knowledge base
• Interacts in a cross-team capacity to meet customer and organizational needs
• Immediately bring to the attention of your supervisor, areas of concern or items in need of correction as they are discovered
• Manage new site setups
• Manage radiology and urology hardware systems
• Advanced server hardware troubleshooting
• Advanced network troubleshooting
• Administrate door/badge systems
• Manage advanced projects
• Help the systems administrator in security reviews of emails and other systems
• Special assignments and projects as directed by your supervisor

IT Onsite Support Analyst II