Patient Access, Medical Office Associate

The Cancer & Hematology Centers

Patient Access Associate facilitating cancer patient appointments and intake processes at Cancer & Hematology Centers in Michigan. Serving as the first point of contact for patients during their care journey.

Posted 7/11/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient intake processes, coordinating schedules, and maintaining medical records while ensuring effective communication and collaboration with care teams. Proficient in using electronic medical records (EMR) systems to enhance patient experience and support quality improvement efforts.

Highest-signal resume keywords

Electronic Medical Records (EMR) SystemsPatient Intake CoordinationMedical Records ManagementStrong Communication SkillsMedical Assistant Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographic VerificationInsurance Information GatheringScheduling CoordinationMedical Records FilingConsult Request Management

Soft Skills

MultitaskingAttention to DetailEmpathy

Certifications & Qualifications

Medical Assistant Certification

Industry Keywords

HealthcarePatient ExperienceQuality ImprovementMedical Office

About the role

Key responsibilities & impact

Serve as a liaison between CHC and referring provider offices regarding referrals and new patient appointments
Coordinate provider schedules to ensure timely scheduling of new patients with the right specialists
Verify patient demographic and insurance information and gather medical records to complete the intake process
Answer and direct incoming calls, take accurate messages, and manage hospital consult requests
Maintain medical records through scanning, filing, and organizing patient documentation
Manage correspondence, mail, and medical records requests, including coordination with outside offices
Collaborate with care team members to ensure a seamless, well-coordinated patient experience
Support quality improvement efforts that make care more efficient and patient-friendly

Requirements

What you’ll need

High school diploma or equivalent (required)
Associate degree (preferred)
1–2 years of experience in a medical office or similar environment (preferred)
Comfort working with electronic medical records (EMR) systems
Medical assistant certification is a plus
Strong communication skills and the ability to juggle multiple priorities with care and accuracy
A genuine interest in supporting patients through an important and often emotional part of their healthcare journey

Benefits

Comp & perks

Ongoing training and development
Supportive culture across clinic teams