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Patient Access, Medical Office Associate
The Cancer & Hematology CentersPatient Access Associate facilitating cancer patient appointments and intake processes at Cancer & Hematology Centers in Michigan. Serving as the first point of contact for patients during their care journey.
About the role
Key responsibilities & impact- Serve as a liaison between CHC and referring provider offices regarding referrals and new patient appointments
- Coordinate provider schedules to ensure timely scheduling of new patients with the right specialists
- Verify patient demographic and insurance information and gather medical records to complete the intake process
- Answer and direct incoming calls, take accurate messages, and manage hospital consult requests
- Maintain medical records through scanning, filing, and organizing patient documentation
- Manage correspondence, mail, and medical records requests, including coordination with outside offices
- Collaborate with care team members to ensure a seamless, well-coordinated patient experience
- Support quality improvement efforts that make care more efficient and patient-friendly
Requirements
What you’ll need- High school diploma or equivalent (required)
- Associate degree (preferred)
- 1–2 years of experience in a medical office or similar environment (preferred)
- Comfort working with electronic medical records (EMR) systems
- Medical assistant certification is a plus
- Strong communication skills and the ability to juggle multiple priorities with care and accuracy
- A genuine interest in supporting patients through an important and often emotional part of their healthcare journey
Benefits
Comp & perks- Ongoing training and development
- Supportive culture across clinic teams
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient Demographic VerificationInsurance Information GatheringScheduling CoordinationMedical Records FilingConsult Request Management
Soft Skills
MultitaskingAttention to DetailEmpathy
Certifications
Medical Assistant Certification