The Brydon Group

Product Manager

• Define and execute the product vision and roadmap for the NextGen Manufacturing OS, a platform built for regulated and secure air-gapped DoD/DoE manufacturing and the Defense Industrial Base (DIB)
• Lead the strategic evolution of the TME legacy platform, ensuring continuity for existing customers while building a pathway to next-generation capabilities
• Drive product-market fit within our niche: secured manufacturing of mission-critical systems and items within the DIB, including government-owned (GO) facilities, GOCO/COCO transitions, and Tier 2/3 private sector defense manufacturers
• Translate complex regulatory requirements — CMMC, NIST 800-171, FAR/DFARS, ATO compliance — into intuitive, high-performance product experiences that create measurable operational value
• Build and maintain a product roadmap that supports three parallel growth motions: account management and expansion within existing defense clients, upselling and modernization within government-operated clients, and new-logo acquisition in DoD and commercial lookalike accounts
• Develop AI capabilities — including maintenance prediction, downtime attribution, and automated QA/compliance reporting — purpose-built for classified and restricted network environments
• Shape the Secure and Disconnected Facility strategy — a repeatable, pre-configured deployment package designed to dramatically reduce SCIF and other secure air-gapped facilities standup time and compliance burden
• Engage directly with facility operators, program managers, contracting officers, and compliance leads to validate product decisions and uncover the highest-leverage pain points
• Establish scalable product practices and processes: discovery frameworks, prioritization discipline, go-to-market readiness, and adoption metrics
• Make hard trade-offs with clarity and conviction — our market is niche, our window is time-sensitive, and the product must stay focused
• Own the Community Hub, an AI self generating community for manufacturing mission critical systems and items within Government and the Defense Industrial Base.

VP of Product

Business Development Rep

• Identify, qualify, and develop new DoD and DoE manufacturing and repair facility opportunities — executing a disciplined discovery sprint to build and maintain a live pipeline of 20+ target facilities, with a PLG Prototype to pilot program
• Engage program managers, operations directors, facility leads, and contracting officers early in the acquisition lifecycle — shaping requirements and positioning Mass Group before formal solicitation.
• Own the BD relationship with Mass Group’s existing defense customer base — driving upsell, expansion, and 110+% net retention across Tier 1 accounts.
• Deliver the Mass Group Capture Playbook in the field: target the right facilities, lead with the right value propositions, and hand off qualified opportunities to the Capture Manager with a clear win strategy.
• Map and leverage contract vehicles — GSA, IDIQ/BPA, VOSB/SDVOSB/WOSB/8(a) set-aside lanes — to match each opportunity to the right acquisition pathway.
• Use partnership as a credentialing asset to open program office doors and differentiate in competitive engagements.
• Feed field intelligence back to leadership: what’s resonating, what’s not, and what needs to sharpen — keeping the ICP and messaging current.

Business Development Leader

Business Operations

• **Inside Sales / Account Executive / Business Development Representative**
• - You'll own the full sales cycle - from outbound prospecting to close. This isn't a hand-off role. You build the pipeline, run discovery, handle objections, and bring deals home.
• - You'll prospect new accounts through outbound outreach and networking and build and maintain key relationships with stakeholders.
• - You'll represent the company at industry events and trade shows as needed.
• **Commercial Strategy / Business Operations**
• - You'll support a portfolio company executive leadership team - translating commercial priorities into execution, building the operating infrastructure, and in some cases supporting tuck-in M&A.
• - You'll help establish key performance indicators and metrics to track progress against commercial strategic objectives, identifying trends and opportunities across sales, marketing, and customer success.

Account Executive, Business Operations

Customer Success Manager

• Develop and execute a comprehensive customer success strategy aligned with business objectives and revenue goals
• Transform operations by implementing data-driven processes, playbooks, and success frameworks
• Define and track key metrics (NRR, GRR, CSAT, NPS, product adoption, health scores) and use insights to drive continuous improvement
• Partner closely with Sales, Product, Services and Marketing to ensure seamless customer journey and advocate for customer needs
• Build a high-performance culture focused on customer outcomes, accountability, and continuous learning
• Establish clear goals, performance metrics, and career development paths for team members
• Lead a team of four customer success and customer support representatives
• Optimize customer segmentation, engagement models, and resource allocation strategies
• Implement and refine CS technology stack (CRM, CS platforms, analytics tools) to improve efficiency and insights
• Create scalable onboarding, adoption, and expansion playbooks that drive consistent customer outcomes
• Establish early warning systems and intervention strategies to reduce churn and identify expansion opportunities
• Own executive relationships with key accounts and serve as an escalation point for complex customer situations
• Conduct regular business reviews and strategic planning sessions with customers
• Gather customer feedback and insights to inform product roadmap and go-to-market strategies
• Serve as the voice of the customer internally, advocating for improvements across the organization

VP of Product

Business Development Leader

Account Executive, Business Operations

Director of Customer Success