The Arc Southern Maryland

Program Manager

• Under the general supervision of the Assistant Director, the Program Manager will have administrative responsibility for the individual, staff, and facilities within the Tri-County area (Calvert, Charles and St. Mary's Counties).
• This position requires a commitment to individual choice and community integration and inclusion of the consumers.
• Travel by car is necessary and a great deal of time will be spent in individual sites and Person Center Planning meetings.
• Responding to emergencies during and after hours, on weekends, and holidays is required when applicable.
• Flexibility to cover shifts as needed and take on the responsibility of the Program Coordinator as needed.

Director

• Oversees the operations of all assigned services.
• Improves services and assures measured outcomes throughout the assigned services.
• Follows and implements written procedures and systems relating to guidelines, practices, procedures, and policies of The Arc.
• Provides supervision and guidance to assigned staff.
• Evaluates staffing in assigned locations to assure that needs of the people receiving the services are met.
• Maintains cooperative professional relationships with all support team members.
• Ensures that all assigned staff meet agency requirements for training.

Assistant Director, Community Supports

• Under the general supervision of the Assistant Director, the Residential Program Manager will have administrative responsibility for the individual, staff, and facilities, as well as a broad range of program-wide administrative issues within the Tri-County area (Calvert, Charles and St. Mary’s Counties).
• This position requires a commitment to individual choice and community integration and inclusion of the consumers.
• Travel by car is necessary and a great deal of time will be spent in individual sites and Person Center Planning meetings.
• Responding to emergencies during and after hours, on weekends, and holidays is required when applicable.
• Flexibility to cover shifts as needed and take on the responsibility of the Program Coordinator as needed.
• Must pay close attention to detail for accurate results and will be operational under frequent exposure to unusual pressure, therefore good stress management skills are necessary and expected.
• Reviewing schedules proposed by Program Coordinator (PC) and approving.
• Review all timecards submitted by PC for final approval.
• Fill in for PC when needed to cover assigned duties/tasks.
• Interviews, hires, evaluates and terminates the employment of staff members.
• Assures adherence to policies and procedures via training and feedback.
• Provides individualized orientation to new staff members, mentors and provides feedback.
• Delegate and assign duties to PC.
• Monitor delegation/assignments given by the PC to Direct Support Professional (DSP).
• Monthly reviews of all documentation/check list for accuracy and completion such as: PCP if needed that month, all financial records to be turned in, all inspections and drills, attendance/case notes.
• Attend all house meetings and assist with addressing issues as needed. Ensure that the appropriate agency personnel are invited to the meeting.
• Review/develop and finalize each house budget.
• Monitor bank accounts and funding for each person living in the homes.
• Communicate with PC when accounts are getting high and steps to spend appropriately.
• Review and monitor all financial records (SNAP, Impress, consumer sheets) turned in by the PC before turning records into finance.
• Tracking when PCP documentation is due and ensure documents are completed on the timeline requested.
• Initiate modified service funding plan.
• Review all documentation and reports in EHR. Review training sheets monthly to ensure they are filed correctly and signed off by the appropriate staff.
• Complete AIRS report within in given timeline. Quarterly quality assurance reviews of each assigned home.
• Review/Monitor medical apt paperwork before turning into nurse.
• Review monthly activity schedules.
• Complete corrective actions for med errors.
• Models initiative and creative problem solving, especially in relation to staff conflicts.
• Demonstrates appropriate workplace behavior, modeling the agency’s philosophy.
• Demonstrates positive role-model behavior.
• Maintains confidentiality in relation to individuals and staff issues.