Tharp Ventures

Customer Success Manager

• **What You’ll Own**
• **Client Success**
• - Serve as the main point of contact for our portfolio of clients.
• - Be able to run client calls, recap next steps, and ensure deliverables are clear.
• - Anticipate client needs and communicate proactively.
• **Operations & Fulfillment**
• - Oversee ClickUp boards, task timelines, and dependencies.
• - Run internal ops syncs with the creative, email, and media teams.
• - Manage workflow handoffs between departments — nothing slips through the cracks.
• - QA deliverables before they reach the client.
• **Systems & Optimization**
• - Audit existing workflows and build SOPs for recurring tasks.
• - Identify inefficiencies and create automations (Slack alerts, ClickUp templates, etc.).
• - Contribute to building Tharp Ventures’ “Marketing Operating System.”

Client Success Manager – Operations

Ecommerce

• Design and execute ecommerce marketing strategies tailored to client goals, driving measurable growth and profitability.
• Manage client accounts with a focus on campaign execution, performance optimization, and timely delivery of all tasks.
• Analyze campaign performance, generate detailed reports, and provide actionable recommendations to enhance results.
• Lead and collaborate with internal teams to create cohesive, high-impact marketing plans that maximize conversions.
• Stay ahead of ecommerce trends and tools, including Meta ads, Google Ads, email marketing platforms, and emerging technologies.
• Offer clients strategic guidance to refine their ecommerce platforms and marketing efforts for peak performance.
• Build strong client relationships through clear communication, proactive problem-solving, and exceptional service.
• Identify opportunities for innovation, testing new strategies and tools to keep Tharp Ventures and its clients at the forefront of the industry.
• Leverage marketing psychology and market trends to anticipate client needs and craft strategies that resonate with target audiences.

Senior Ecommerce Strategist

Creative Strategist

• Develop creative strategies including scripts, hooks, angles, and storyboards for ads.
• Review and QA ad content — distinguish strong ads from weak ones with confidence.
• Collaborate with editors, designers and creators, giving detailed, constructive feedback.
• Stay ahead of TikTok, Meta, and DTC creative trends, proactively recommending new concepts.
• Attend weekly team syncs and be reachable during core hours (9–5 CDT).
• Work closely with the founder and strategist team to ensure creative strategy ties directly to performance metrics.

• Write compelling copy for paid ads, landing pages, email campaigns, and social content.
• Develop hooks, angles, and messaging frameworks based on customer insights and brand positioning.
• Collaborate with strategists and designers to make sure copy and visuals are aligned for maximum performance.
• Iterate copy based on performance data — refining headlines, CTAs, and messaging to improve conversions.
• Contribute to creative brainstorming sessions with fresh ideas and perspectives.
• Stay ahead of trends in DTC, social, and wellness marketing to bring innovative approaches to copy.

Ecommerce Copywriter

Designer

• Directly support the agency Founder, Lead Strategists, and client CMOs with executing landing page design projects.
• Proactively come up with page design ideas that align with the brand but also drive performance.
• Collaborate closely with strategists, copywriters, and developers to bring pages to life.
• Be a team player, willing to leave ego aside and focus on serving the best interests of the client and brand.
• Primarily work in Figma for landing page design, while also using Google G-Suite and other design tools as needed.

Senior Web Designer, Landing Pages

Brand Designer

• Create and evolve full brand identities for several clients.
• Directly support the agency Founder, Lead Strategists, and client CMOs by developing full brand identity systems.
• Proactively pitch creative brand directions that balance aesthetics with business strategy.
• Collaborate with cross-functional teams to ensure brand consistency across all touchpoints.
• Develop brand guidelines and systems that scale across digital, packaging, and print.

Senior Brand Designer

Performance Marketing

Senior Paid Social Strategist

• Create high-performing, conversion-focused landing pages for clients
• Directly support the agency Founder, Lead Strategists, and client CMOs with landing page design projects
• Proactively come up with page design ideas that align with the brand but also drive performance
• Collaborate closely with strategists, copywriters, and developers to bring pages to life
• Be a team player, willing to leave ego aside and focus on serving the best interests of the client and brand
• Primarily work in Figma for landing page design, while also using Google G-Suite and other design tools as needed

Client Success Manager – Operations

Senior Ecommerce Strategist

Creative Strategist

Ecommerce Copywriter

Creative Strategist

Senior Web Designer, Landing Pages

Senior Brand Designer

Senior Paid Social Strategist

Senior CRO Designer – Direct-To-Consumer Brands