TH Experiential

VP, Business Strategy – Operations

TH Experiential

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $175,000 - $200,000 per year

Job Level

Lead

About the role

  • Own and evolve TH’s business operations framework, ensuring projects follow the correct cadence from RFP through closeout
  • Enforce SOPs across all teams—not as “process police,” but as an empowered leader with authority and accountability
  • Establish and run operational rhythms that surface risk early, unblock teams, and keep leadership out of the weeds
  • Ensure work is set up correctly from the start so teams can deliver effectively without chronic overburn
  • Own resourcing and capacity planning across RFP and project teams
  • Ensure the agency is staffed sustainably—anticipating pinch points, freelancer needs, and upcoming demand
  • Maintain strategic oversight of financial health
  • Provide real oversight of production and account leadership
  • Ensure agency systems are set up correctly and integrated in day-to-day business
  • Improve reporting reliability

Requirements

  • 13+ years of experience in business strategy, operations, or senior agency leadership, ideally within experiential or creative services
  • Agency operations or leadership experience
  • Proven ability to partner with founders and executive teams to stabilize, scale, and professionalize growing organizations
  • Strong operational and financial acumen, including org design, resourcing models, pricing, forecasting, and margin management
  • Experience building and implementing systems, processes, and performance metrics that improve efficiency and visibility
Benefits
  • Fully remote work environment, with a coworking stipend provided
  • Wellness stipend to support physical and mental well-being
  • High-growth opportunity with meaningful ownership and impact
  • Comprehensive insurance and benefits, plus 401(k) with company match after one year of employment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business operations frameworkcapacity planningfinancial health oversightorg designresourcing modelspricingforecastingmargin managementsystems implementationperformance metrics
Soft Skills
leadershipaccountabilitystrategic oversightrisk managementproblem-solvingcollaborationcommunicationempowermentefficiency improvementstakeholder partnership