Senior Account Director – Head of Accounts
TH Experiential
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,000 - $170,000 per year
Job Level
About the role
- Own the health, retention, and expansion of key client accounts post-award.
- Build trusted, senior-level client relationships rooted in deep understanding of client business goals, constraints, and success metrics.
- Stay actively engaged with clients between programs to remain top of mind and identify renewal and expansion opportunities.
- Lead value-based conversations around pricing, scope, and investment—comfortable positioning TH’s work commercially, not just operationally.
- Regularly assess and report on account health, risks, and growth paths.
- Serve as the commercial owner of assigned accounts, driving renewals, upsells, and long-term client value.
- Partner with leadership on account-level revenue forecasting and growth planning.
- Contribute to incentive-aligned growth goals tied to renewals and expansion.
- Balance client advocacy with business discipline to protect margins and set work up for success.
- Lead the client experience from award through closeout, ensuring clarity, confidence, and strong partnership throughout delivery.
- Translate creative and production realities into clear client communication—especially around budgets, timelines, feasibility, and tradeoffs.
- Partner closely with Production and Creative to ensure alignment, expectation-setting, and proactive issue management.
- Partner with Sales during handoff to ensure new client relationships are set up for long-term success.
- Collaborate on proposals, scopes, and intake to ensure alignment with client goals, production realities, and growth strategy.
- Build and shape the Account Management function, setting standards for client leadership, communication, and accountability.
- Hire, mentor, and develop Account Managers as the team grows.
- Establish clear role definitions and handoffs to reduce overload at the senior level.
- Partner with Operations leadership to ensure clean workflows, SOPs, and cross-functional clarity.
Requirements
- 10–12+ years in experiential account leadership (experiential/live events background is non-negotiable).
- Deep understanding of live events, production workflows, fabrication realities, budgets, and executional risk.
- Proven success growing and retaining accounts through trust, value, and senior-level partnership.
- Strong commercial mindset—comfortable discussing pricing, scope, and investment with clients.
- Experience collaborating closely with Sales, Production, and Creative leadership.
- Capable PM skills in lean environments, with desire to build a team beneath them over time.
- Strong communicator able to lead strategic client conversations and navigate complex dynamics.
- Financially fluent, with experience managing budgets and protecting margins.
- Builder mindset—excited to shape a function, not just inherit one.
- Thrives in fast-paced, entrepreneurial environments with ambiguity and opportunity.
Benefits
- Fully remote work environment, with a coworking stipend provided
- Wellness stipend to support physical and mental well-being
- High-growth opportunity with meaningful ownership and impact
- Comprehensive insurance and benefits, plus 401(k) with company match after one year of employment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementbudget managementrevenue forecastinggrowth planningproduction workflowsrisk assessmentproposal developmentscope managementclient communicationteam building
Soft Skills
client advocacystrategic communicationleadershipmentoringcollaborationproblem-solvingtrust buildingcommercial mindsetadaptabilityrelationship management