tgndata

Customer Success Manager

• Join a growing Customer Success team supporting global retailers and brands using tgndata® in over 30 countries.
• Guide new customers through onboarding, support their needs using our platform, and work closely with product engineers to ensure new accounts are delivered at maximum quality.
• Manage a portfolio of existing international customers and work closely with Product teams to ensure their success.
• Drive contract value expansion by matching platform features to customer needs.
• Be the primary contact for coordination and follow-up on customer issues.
• Work closely with Product, Engineering, and Sales to solve problems fast.
• Keep NDR and customer satisfaction high, contributing to our growth.

Customer Success Specialist – SaaS