TGM Research

Client Services Representative

• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Maintain excellent day-to-day communication with internal teams and external clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Manage and grow a portfolio of small to medium size client accounts, ensuring client satisfaction, retention, and revenue growth.
• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.

Client Service Manager – EMEA

• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Maintain excellent day-to-day communication with internal teams and external clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Manage and grow a portfolio of small to medium size client accounts, ensuring client satisfaction, retention, and revenue growth.
• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
• Working in the night shift supporting projects in the EMEA time zone