TGM Research

Account Executive

• Own the Americas region as your business – take full responsibility for commercial performance, profitability, client satisfaction, and long-term growth of your territory.
• Be a trusted business partner – communicate openly, take ownership of challenges, make informed decisions independently, and escalate risks early when support is needed.
• Drive new business – lead pitches, negotiations, and client meetings to win new clients and grow existing accounts, while spotting new market opportunities to fuel growth.
• Set the strategic direction – coordinate how company strategy is rolled out across your region, and guide the client service team on sales and account management to keep clients satisfied and retained.
• Drive operational excellence – follow established processes while proactively identifying opportunities to improve the way we work, helping the business scale more effectively.
• Lead and develop your team – set clear goals, monitor progress against them, and invest in the growth and development of your team members.
• Manage your project portfolio – oversee resource allocation, timelines, and delivery across your projects, stepping in personally on complex or high-profile accounts.
• Set the standard for quality – define sampling strategies and uphold fieldwork quality standards across your projects.
• Guide your team's output – review and approve proposals and quotations from junior colleagues, keeping them aligned with client needs and company goals.
• Track and improve the numbers – monitor KPIs and financial performance, identifying ways to boost efficiency, cut costs, and grow profitability.
• Represent TGM Research externally – attend conferences and industry events, and collaborate cross-functionally to help shape new products and services.

Research / Account Director

Account Manager

• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
• Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Supporting clients from EMEA region

TGM Research

Research / Account Director

Account Manager, Market Research – EMEA

Account Manager – Market Research, EMEA