Research / Account Director

TGM Research

Client Service Director responsible for commercial performance and client satisfaction in the Americas. Leading new business development and team management for a market research company.

Posted 7/8/2026contractRemote • 🇿🇦 South AfricaLeadWebsite

About the role

Key responsibilities & impact

Own the Americas region as your business – take full responsibility for commercial performance, profitability, client satisfaction, and long-term growth of your territory.
Be a trusted business partner – communicate openly, take ownership of challenges, make informed decisions independently, and escalate risks early when support is needed.
Drive new business – lead pitches, negotiations, and client meetings to win new clients and grow existing accounts, while spotting new market opportunities to fuel growth.
Set the strategic direction – coordinate how company strategy is rolled out across your region, and guide the client service team on sales and account management to keep clients satisfied and retained.
Drive operational excellence – follow established processes while proactively identifying opportunities to improve the way we work, helping the business scale more effectively.
Lead and develop your team – set clear goals, monitor progress against them, and invest in the growth and development of your team members.
Manage your project portfolio – oversee resource allocation, timelines, and delivery across your projects, stepping in personally on complex or high-profile accounts.
Set the standard for quality – define sampling strategies and uphold fieldwork quality standards across your projects.
Guide your team's output – review and approve proposals and quotations from junior colleagues, keeping them aligned with client needs and company goals.
Track and improve the numbers – monitor KPIs and financial performance, identifying ways to boost efficiency, cut costs, and grow profitability.
Represent TGM Research externally – attend conferences and industry events, and collaborate cross-functionally to help shape new products and services.

Requirements

What you’ll need

5–10 years of experience in the market research, consulting, or online panel industry, combining both account management and project management.
Proven experience leading and developing teams, with the ability to coach, motivate, and support colleagues.
Strong sales and negotiation skills, with a track record of winning new business, growing strategic accounts, and leading successful client negotiations.
Experience managing budgets and P&L, with a focus on sustainable, profitable growth.
Strong understanding of market research methodologies, online sampling, and fieldwork quality standards.
Excellent communication and relationship-building skills, with the ability to establish trust with both clients and internal stakeholders.
Demonstrated ability to work independently, take ownership of decisions, and deliver results with minimal supervision.
Entrepreneurial mindset with a proactive approach to identifying opportunities and continuously improving the way work gets done.
Positive, collaborative attitude with the resilience and adaptability to thrive in a fast-growing international environment.
Fluent in English, both written and spoken.
Ability to work within Eastern Time Zone hours (UTC-5 / UTC-4).

Benefits

Comp & perks

Fully remote position
B2B contract
Competitive salary and performance-based bonuses
Professional development opportunities
International Team setup
Flexible Working Policy
A collaborative and innovative work environment
Working with newest technologies and using modern tools (including MacBook)
21 days of holidays + bank holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementAccount ManagementKPI MonitoringFieldwork Quality StandardsSampling Strategies

Soft Skills

Excellent CommunicationRelationship BuildingEntrepreneurial MindsetCollaborationResilience