TF Bank AB (publ)

Customer Support

• Profesjonalna obsługa klientów przez telefon, czat oraz email.
• Rozwiązywanie problemów oraz udzielanie informacji na temat produktów bankowych.
• Współpraca z innymi działami w celu zapewnienia najwyższego standardu obsługi.
• Praca jako część międzynarodowego zespołu.

Customer Service Specialist, German Speaker

Operations

• Act as first point of contact for Italian and Spanish customers across phone, email, and chat channels
• Handle inbound calls, emails, and chat inquiries with professionalism and empathy
• Provide clear and accurate information regarding credit agreements, account status, and product features
• Proactively identify customer needs and offer tailored solutions
• Investigate and resolve customer issues; escalate complex cases to second-line or technical teams
• Manage complaints ensuring compliance with internal procedures and regulatory standards
• Maintain up-to-date records in CRM and ensure written cases are handled within SLAs
• Collaborate with Risk, Compliance, Product and other cross-functional teams to improve processes
• Stay informed about product updates, regulatory changes and contribute to the knowledge base

Customer Service Specialist, German Speaker

Customer Operations Specialist – Italian and Spanish Markets