Teya

Account Management Specialist

Teya

full-time

Posted on:

Location Type: Hybrid

Location: Zagreb • Croatia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Champion Merchant Success: Build deep, trusting relationships as a trusted advisor. You’ll regularly engage with your portfolio to understand their business goals, challenges, and needs.
  • Drive Growth & Education: Proactively educate clients on new Teya products and features. You’ll identify cross-sell and upsell opportunities to increase account value and help their business thrive.
  • Prevent & Manage Churn: Monitor account health to catch early warning signals. You'll take timely action to retain clients and proactively reach out to churned accounts to win them back with tailored solutions.
  • Solve & Coordinate: Act as the bridge between merchants and internal teams. Whether it's a technical tweak or a complex inquiry, you ensure a frictionless experience.
  • Be the Market Voice: Gather structured feedback from active and former clients to help our Product teams shape the future of Teya in Croatia.

Requirements

  • Experience: Background in Account Management, Sales or Customer Success.
  • Growth Mindset: You enjoy identifying opportunities to expand a client's use of our products.
  • Relationship Driven: You’re a natural communicator who builds trust and long-term loyalty effortlessly.
  • Proactive Spirit: You don't wait for problems to find you; you monitor the "health" of your portfolio and act first.
  • Tech-Savvy: Comfortable with CRMs and digital tools in a fast-paced environment.
  • Bilingual: Fluent in Croatian and confident in English.
Benefits
  • Permanent contract with 6-month probation period
  • Work in a friendly, comfortable, and relaxed environment
  • Enjoy flexible working hours that align with team needs
  • Receive up to 26 days of vacation
  • 3 fully paid days for unexpected health issues
  • Monthly food allowance, plus additional benefits
  • Referral bonuses for recommending new team members to join the company
  • High-quality hardware is provided for work, ensuring a smooth working experience
  • Structured onboarding program for all new employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcommunicationproactive problem solvingtrust buildingclient educationgrowth mindsetcustomer successaccount management