TextUs

Product Manager

• Acquire deep knowledge of our product, customers and domain and understand competitive landscape.
• Work cross-functionally to vet new solution opportunities, identify new markets and use cases.
• Contribute to overall product strategy and roadmap in partnership with senior leadership.
• Meet with customers, including strategic customers, to identify opportunities, determine product-market fit, and validate features.
• Implement and manage processes for understanding customer challenges, prioritizing product/feature concepts, and A/B testing live features.
• Mine customer satisfaction/NPS data, support tickets, and utilization data to inform requirements and prioritization.
• Meet with dissatisfied customers to address concerns.
• Meet with partners to understand challenges, requirements, and technical infrastructure/APIs.
• Ideate, develop, and prioritize product and feature concepts for development and partner enablement.
• Lead UX Design effort in partnership with Engineering; define clear use cases and personas.
• Work closely with Engineering to ensure feasibility, scope solutions, and estimate timelines; phase work to deliver quick value.
• Oversee SDLC process and ensure continuous improvement.
• Cultivate productive relationships across the TextUs team and align GTM communications/assets.
• Author Objectives and Key Results (OKRs) for Product and lead Product toward successful outcomes.
• Coach/mentor the Product and UX Design teams; provide guidance to peers; support career pathing and team development.
• Report to CEO, Martin Payne.

Director of Product