Senior Business Analyst III
Cayuse Holdings
SDLC
Salary
💰 $150,000 - $175,000 per year
Job Level
Lead
Tech Stack
SDLC
About the role
- Acquire deep knowledge of our product, customers and domain and understand competitive landscape.
- Work cross-functionally to vet new solution opportunities, identify new markets and use cases.
- Contribute to overall product strategy and roadmap in partnership with senior leadership.
- Meet with customers, including strategic customers, to identify opportunities, determine product-market fit, and validate features.
- Implement and manage processes for understanding customer challenges, prioritizing product/feature concepts, and A/B testing live features.
- Mine customer satisfaction/NPS data, support tickets, and utilization data to inform requirements and prioritization.
- Meet with dissatisfied customers to address concerns.
- Meet with partners to understand challenges, requirements, and technical infrastructure/APIs.
- Ideate, develop, and prioritize product and feature concepts for development and partner enablement.
- Lead UX Design effort in partnership with Engineering; define clear use cases and personas.
- Work closely with Engineering to ensure feasibility, scope solutions, and estimate timelines; phase work to deliver quick value.
- Oversee SDLC process and ensure continuous improvement.
- Cultivate productive relationships across the TextUs team and align GTM communications/assets.
- Author Objectives and Key Results (OKRs) for Product and lead Product toward successful outcomes.
- Coach/mentor the Product and UX Design teams; provide guidance to peers; support career pathing and team development.
- Report to CEO, Martin Payne.
Requirements
- Natural product evangelist and your orient toward building strong relationships with key stakeholders.
- Guide and remove roadblocks while establishing clear expectations and goals.
- Proven experience running Lean/Kanban development flow within an early stage growth company.
- Advocate for high alignment between Product and Engineering.
- Embrace a continuous integration/continuous deployment (CI/CD) environment which includes daily releases.
- Create a team environment where we follow our core values, listen, support, and respect each other.
- Have experience scaling a Saas application.
- Excellent verbal and written communication skills.
- Excellent organizational skills, attention to detail and time management skills.
- Strong analytical and problem-solving skills.
- Have experience with growing organizations.
- Experience coaching/mentoring Product and UX Design teams.
