Texture

Implementation Specialist

Texture

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $120,000 - $150,000 per year

About the role

  • Execute end-to-end onboarding for new customers using defined frameworks and playbooks
  • Support customer configuration, setup, and training to enable early product adoption
  • Track onboarding progress, milestones, and readiness using internal tools
  • Identify risks or blockers early and escalate appropriately
  • Ensure clean handoff to Commercial or Account teams once onboarding is complete
  • Serve as the day-to-day delivery contact during the onboarding window
  • Respond to customer questions related to setup, configuration, and product usage
  • Coordinate with Engineering and Product to resolve onboarding-related issues
  • Follow established communication standards and delivery rhythms
  • Capture customer feedback, usability issues, and defects encountered during onboarding and early adoption
  • Log bugs and delivery issues with clear reproduction steps, customer context, and observed impact
  • Follow defined triage and escalation paths to Engineering and Delivery leadership
  • Communicate issue status and next steps to customers during the onboarding window in alignment with delivery standards
  • Contribute to onboarding documentation, guides, and templates
  • Help improve onboarding workflows, checklists, and internal tools
  • Capture delivery insights and customer feedback for leadership review

Requirements

  • 1–3 years of experience in implementation, onboarding, customer support, or delivery roles
  • Strong organizational skills and attention to detail
  • Clear written and verbal communication skills
  • Comfort working with customers and internal teams in a fast-paced environment
  • Ability to follow structured processes while adapting to customer needs
  • Experience with SaaS tools, CRMs, or project tracking tools is a plus
  • Energy experience not necessary, but preferred
  • Experience working with technical teams and Scrum framework
  • SaaS or technical product exposure preferred but not required.
Benefits
  • Sponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days.
  • Flexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually.
  • Parental Leave: 12 weeks of paid parental leave.
  • Bereavement Leave: Up to 2 weeks of paid bereavement leave.
  • Health Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month).
  • Income Protection: Company-provided life insurance, short-term disability, and long-term disability coverage.
  • Pre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings.
  • Well-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness.
  • Retirement: 401(k) plan through Betterment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingcustomer configurationsetuptrainingbug loggingtriageescalationdocumentationchecklistsScrum
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationcustomer interactionadaptabilityproblem-solvingcollaborationfeedback capturedelivery insights