textilwerk.com

Ecommerce

• Next-level support: handling the community via email and phone for complex inquiries (Second-Level) — always fast, friendly and with the goal of exceeding expectations.
• Process & tool optimization: using and improving the CRM system (HubSpot).
• AI training & self-service: advancing automation tools and creating FAQs.
• Interface management: serving as the central contact point for Operations, Logistics, Product and Marketing.

Customer Happiness Professional – E-Commerce

Business Development Rep

• Develop and implement the B2B go-to-market strategy for concept stores, furniture retailers, and hotel & F&B customers
• Define target segments, offering packages, and pricing and margin logic
• Build a B2B MVP to test and validate the concept
• Proactively acquire new retailers and manage existing accounts
• Qualify and close initial and follow-up orders
• Establish and maintain long-term retailer relationships
• Represent the company at trade fairs, showrooms, and pop-up events
• Manage the quotation and ordering process
• Coordinate closely with Operations on lead times, availability, and samples
• Set up basic CRM structures and sales processes
• Systematically collect retailer feedback for continuous optimization
• Analyze relevant KPIs (leads, conversion, average basket, repeat purchases)
• Derive assortment and process optimizations
• Prepare for scaling (automation, partner programs, key accounts)

Customer Happiness Professional – E-Commerce

Growth & Business Development Manager – B2B Retail, Concept Stores