textilwerk.com

Ecommerce

• Next-level support: handling the community via email and phone for complex inquiries (Second-Level) — always fast, friendly and with the goal of exceeding expectations.
• Process & tool optimization: using and improving the CRM system (HubSpot).
• AI training & self-service: advancing automation tools and creating FAQs.
• Interface management: serving as the central contact point for Operations, Logistics, Product and Marketing.

Customer Happiness Professional – E-Commerce