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Customer Happiness Professional – E-Commerce
textilwerk.comCustomer Happiness Professional enhancing e-commerce customer experience by managing support operations and optimizing digital tools. Engaging with customers through email and phone to exceed expectations.
About the role
Key responsibilities & impact- Next-level support: handling the community via email and phone for complex inquiries (Second-Level) — always fast, friendly and with the goal of exceeding expectations.
- Process & tool optimization: using and improving the CRM system (HubSpot).
- AI training & self-service: advancing automation tools and creating FAQs.
- Interface management: serving as the central contact point for Operations, Logistics, Product and Marketing.
Requirements
What you’ll need- Several years (min. 2–3 years) of solid professional experience in customer service or Customer Operations
- Strong affinity for digital tools and systems
- Experience with CRM and support systems (preferably HubSpot and Shopware)
- Confident, empathetic and solution-oriented communication — both written and on the phone
- Analytical and structured thinking: identifying recurring patterns in customer issues
- Team player with a hands-on mentality
Benefits
Comp & perks- 30 days of vacation plus additional leave for special occasions
- Flexible working hours and a clear arrangement for focused work: Monday and Friday are fixed Mobile Office days for the entire team — on the remaining days we work together in our modern office
- 30 days of workation per year — work where you think and create best
- €50 monthly non-cash voucher via become1 (flexible use for fuel, groceries & more)
- JobRad bike leasing and attractive employee discounts across our entire product range
- Free drinks & snacks (coffee, water, fresh fruit) in the office — simply because it belongs there.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecustomer operationsCRM systemssupport systemsprocess optimizationtool optimizationAI trainingautomation toolsFAQ creationanalytical thinking
Soft Skills
confident communicationempathetic communicationsolution-orientedstructured thinkingteam playerhands-on mentality