Customer Happiness Professional – E-Commerce

textilwerk.com

Customer Happiness Professional enhancing e-commerce customer experience by managing support operations and optimizing digital tools. Engaging with customers through email and phone to exceed expectations.

Posted 5/28/2026full-timeEmsdetten • 🇩🇪 GermanyJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer servicecustomer operationsCRM systemssupport systemsprocess optimizationtool optimizationAI trainingautomation toolsFAQ creationanalytical thinking

Soft Skills

confident communicationempathetic communicationsolution-orientedstructured thinkingteam playerhands-on mentality

Tools & Technologies

HubSpotShopware

Industry Keywords

community supportinterface managementOperationsLogisticsProductMarketing

About the role

Key responsibilities & impact

Next-level support: handling the community via email and phone for complex inquiries (Second-Level) — always fast, friendly and with the goal of exceeding expectations.
Process & tool optimization: using and improving the CRM system (HubSpot).
AI training & self-service: advancing automation tools and creating FAQs.
Interface management: serving as the central contact point for Operations, Logistics, Product and Marketing.

Requirements

What you’ll need

Several years (min. 2–3 years) of solid professional experience in customer service or Customer Operations
Strong affinity for digital tools and systems
Experience with CRM and support systems (preferably HubSpot and Shopware)
Confident, empathetic and solution-oriented communication — both written and on the phone
Analytical and structured thinking: identifying recurring patterns in customer issues
Team player with a hands-on mentality

Benefits

Comp & perks

30 days of vacation plus additional leave for special occasions
Flexible working hours and a clear arrangement for focused work: Monday and Friday are fixed Mobile Office days for the entire team — on the remaining days we work together in our modern office
30 days of workation per year — work where you think and create best
€50 monthly non-cash voucher via become1 (flexible use for fuel, groceries & more)
JobRad bike leasing and attractive employee discounts across our entire product range
Free drinks & snacks (coffee, water, fresh fruit) in the office — simply because it belongs there.