Texaport

IT Support Analyst

Texaport

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Respond to technical support requests via ticketing system or in person
  • Diagnose and resolve hardware and software technical issues
  • Take ownership of user requests, track progress, and maintain clear communication
  • Record all interactions with the service desk
  • Maintain a high level of customer service

Requirements

  • Minimum 2 years of prior experience in technical support
  • Proficiency in Spanish
  • Advanced proficiency in English
  • Customer-focused approach
  • Excellent customer interaction skills
Benefits
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Soft Skills
customer-focused approachexcellent customer interaction skillsclear communicationownership of user requests