IT Support Analyst
Texaport
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Respond to requests for technical assistance via ticket
- Diagnose and resolve technical hardware and software issues
- Administer help desk software
- Maintain a high level of customer service for all queries
- Create and update documentation for FAQs and user guides
- Track and route problems and requests, documenting resolutions
Requirements
- 2 years of previous experience in a technical support role
- Advanced English proficiency required
- Ability to explain technical concepts clearly to non-technical individuals
- Customer-centric approach
- Exceptional client interaction skills, both verbally and in written communication
- Logical and systematic approach to troubleshooting
- Excellent time management skills
- Ability to research and learn new technologies under pressure
- Strong team player
Benefits
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootinghardware issuessoftware issueshelp desk softwaredocumentationFAQsuser guides
Soft Skills
customer servicecommunicationclient interactiontime managementteam playerlogical approachsystematic approachresearch skillslearning under pressure