Texans Credit Union

Call Center Representative

• Serve as a liaison between the member and the credit union
• Provide information on the full range of credit union products and services as well as account information by phone
• Perform account service and maintenance transactions of all types for members
• Treat all members and callers of the credit union in a professional manner
• Provide telephone service for general and specific service-related information concerning credit union products or policies
• Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person
• Provide exceptional service for service requests of every kind
• Promote credit union products and services based on member needs
• Maintain up-to-date and accurate information on credit union products, services, systems, policies/procedures and compliance regulations
• Research accounts for deposit, withdrawal, and loan-payment discrepancies

Call Center Member Service Representative