Texans Credit Union

Call Center Member Service Representative

Texans Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Richardson • Texas • United States

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Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Serve as a liaison between the member and the credit union
  • Provide information on the full range of credit union products and services as well as account information by phone
  • Perform account service and maintenance transactions of all types for members
  • Treat all members and callers of the credit union in a professional manner
  • Provide telephone service for general and specific service-related information concerning credit union products or policies
  • Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person
  • Provide exceptional service for service requests of every kind
  • Promote credit union products and services based on member needs
  • Maintain up-to-date and accurate information on credit union products, services, systems, policies/procedures and compliance regulations
  • Research accounts for deposit, withdrawal, and loan-payment discrepancies

Requirements

  • High-school diploma or equivalent
  • Minimum 1 year in a Call Center environment
  • Minimum 1 year experience at a Financial Institution
  • Minimum 6 months in a goal oriented sales environment
  • NOTE: Candidates considered for employment must successfully complete a credit check, background check and drug screen.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account serviceaccount maintenancediscrepancy researchsales techniques
Soft Skills
communicationproblem-solvingcustomer serviceprofessionalisminterpersonal skills
Certifications
high school diplomabackground checkcredit checkdrug screen