Testronic

Senior Account Manager, Managed Clients

Testronic

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Job Level

Senior

About the role

  • Act as the primary point of contact for assigned Managed Clients, handling inquiries and addressing needs with a client-first approach.
  • Develop strategic account plans to lead the upsell, cross-sell, and renewal opportunities within accounts to achieve sales targets and create growth, supported by the wider Sales team.
  • Identify, foster and strengthen relationships with all internal and external key stakeholders to achieve long-term client satisfaction, retention and growth.
  • Broaden and deepen relationships, across all levels within client accounts, including leveraging internal senior leadership as required.
  • Maintain accurate and up-to-date client records, tracking contract updates, renewals, and service performance.
  • Collaborate closely with Sales, Operations, and other internal teams to deliver on client KPIs and ensure seamless service delivery.
  • Generate regular progress, performance and sales reports for both clients and internal leadership.
  • Proactively monitor accounts to ensure services meet client needs and budgets.
  • Contribute ideas and solutions to continuously improve client management processes.
  • Generate and customise sales asset as required – supported by the marketing team
  • Populate and update CRM, productivity and forecasting reporting, accurately and timely.
  • Develop proactive and regular collaboration with key Project Managers to ensure seamless delivery and customer service for your clients.
  • Act as a thought partner to your clients via staying up to date with industry trends and competitor activities and sharing relevant knowledge as appropriate.

Requirements

  • Professional experience in account management and sales, with strong customer service mindset.
  • Proven track record of achieving or exceeding account management or sales targets.
  • Proven ability to develop and maintain broad and deep relationships across various levels in your client companies, to ensure multiple channels of communication and influence.
  • Experience in the gaming, entertainment, or technology services industry.
  • Strong written, verbal communication and presentation skills, with the ability to develop relationships, influence and build trust with cross-functional stakeholders internally and externally.
  • Excellent organizational skills with strong attention to detail and the ability to manage multiple accounts simultaneously.
  • Proficiency in Productivity/CRM tools (Salesforce, MS Office, Zoho, or equivalent).
  • Ability to work independently and collaboratively in a fast-paced environment
  • Willingness to travel as required
  • Knowledge of quality assurance and testing services is a plus.
  • Self-driven and results-oriented
  • **  Preferred Qualifications **
  • Professional certification in Account Management (e.g., SAMA or equivalent).
Benefits
  • An international and dynamic work environment in a growing industry.
  • Opportunity to work with some of the world’s most recognized entertainment and technology brands.
  • Career development opportunities with training and mentorship.
  • Competitive compensation with performance-based incentives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsalescustomer servicerelationship managementreport generationperformance trackingquality assurancetesting services
Soft Skills
client-first approachcommunication skillspresentation skillsorganizational skillsattention to detailcollaborationinfluencetrust buildingself-drivenresults-oriented
Certifications
Account Management certificationSAMA certification