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About the role
- Regularly produce various content, including website content, emails, social media posts, blogs, and white papers
- Edit content written by other members of the team
- Collaborate with other departments to create innovative content ideas
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Requirements
- Bachelor’s/Master’s degree in Information Technology/Computer Science
- 2+ years of industry experience as a Software Engineer/QA Engineer
- Experience in writing articles/blogs (mandatory)
- Excellent writing skills, as well as the ability to communicate and collaborate effectively
- The ability to consistently meet tight deadlines
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Knowledge of Grammarly, basic SEO, and keyword research (good to have)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
content writingtechnical writingdocumentationinformation architectureSEOkeyword researcheditingprocedure manualstechnical specificationsprocess documentation
Soft Skills
communicationcollaborationtime managementattention to detailability to learn quicklycreativityorganizational skillsproblem-solvingadaptabilityteamwork
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceMaster’s degree in Information TechnologyMaster’s degree in Computer Science