TestPros, Inc.

QA Engineer

• Conduct complete penetration tests, report on results, and provide improvement recommendations
• Ensure customer satisfaction through the delivery of high-quality consulting services across a portfolio of commercial and federal government projects
• Ability to elicit and understand customer requirements and covert those requirements into a technical services solution
• Ability to accurately estimate time and cost for each project
• Foster an environment of continuous learning, innovation and excellence
• Work closely with development teams, product managers, and customer success teams to ensure successful delivery of consulting services or product implementation projects and remove roadblocks
• Develop, review and approve formal statements of work, change requests, and proposals
• Formulate timely reports and documentation to track progress
• Effectively collaborate with peers and company leadership to accomplish team, corporate and client objectives
• Answer developer, designer, and content contributor questions about IT Security requirements.

Penetration Tester, Part Time

Compliance

• Evaluate closed captions for accuracy, synchronicity, completeness, and placement.
• Test live, linear, and on-demand content as applicable.
• Identify caption timing, truncation, speaker attribution, and placement issues.
• Capture test evidence and document defects with clear reproduction steps and severity ratings.
• Assess accessibility and usability of caption display settings, including discoverability, customization options, consistency across apps and inputs, preview functionality, and interaction via standard remote controls.
• Develop and execute test plans mapped to FCC requirements, produce compliance assessment reports with remediation recommendations, validate fixes, and collaborate with QA, engineering, product, and compliance teams.

Assessment Specialist – Closed Captioning, FCC Compliance

Customer Support

• Lead and support Voice of the Customer measurement efforts—gathering and analyzing market research insights identifying customer segments, preferences, needs, and challenges to inform decision making.
• Support the maturation of the TestPros CX practice and Voice of the Customer program(s).
• Conduct customer journey workshops to assess and optimize cross-channel strategic communication initiatives, product development, marketing campaigns, and digital applications.
• Effectively utilize the latest appropriate CX maturity models, processes, tools, and user experience (UX) techniques to craft various artifacts supporting the design and prototyping process, including persona development, journey mapping, bright spot analyses, user stories, and metrics mapping and analyses.
• Perform complete audits and validation assessment / testing on software and documents, based upon Customer Experience (CX), User Interface (UI), User Experience (UX), Usability, and Accessibility (Section 508 / WCAG) guidelines and best practices.
• Develop and present compelling data-driven and return on investment-focused business rationale to influence favorable project support decisions.
• Provide consultation to a multi-disciplinary team of strategic communication professionals regarding multi-channel citizen outreach and engagement best practices.
• Document detailed findings to communicate identified issues and recommend potential solutions and best practices for remediation of discovered issues / violations.
• Apply process and/or software fixes.
• Develop and deliver informative and useful high quality outreach/educational presentations.
• Prepare and conduct training on related topics.
• Develop, manage, and maintain current marketing and outreach activities and coordinate with internal and external customers.

Customer Experience, Usability Specialist – IT

Content Marketing Manager

• Perform hands-on remediation of web content to correct accessibility defects identified through manual and automated testing
• Update and correct HTML structure, including headings, landmarks, lists, tables, and semantic markup
• Apply and validate alternative text, labels, and instructions for non-text content
• Remediate keyboard navigation, focus order, and interactive elements (links, buttons, forms)
• Address color contrast, text resizing, and visual presentation issues
• Implement accessibility fixes within content management systems (CMS) and web platforms
• Coordinate with accessibility testers to support post-remediation validation
• Document remediation actions and support status reporting as needed
• Follow established accessibility standards, agency policies, and remediation priorities

Penetration Tester, Part Time

Assessment Specialist – Closed Captioning, FCC Compliance

Customer Experience, Usability Specialist – IT

Web Content Remediation Specialist