Tessco LLC

Manager

• Deliver timely, accurate quotations meeting established service level agreements.
• Increase quote-to-order conversion through initiative-taking engagement.
• Provide exceptional customer support throughout the sales lifecycle.
• Drive revenue growth through strategic OEM and AT&T partner alignment.
• Maintain high customer satisfaction and operational accuracy.
• Serve as the primary sales contact for AT&T SPEED customers (AT&T sellers and partners).
• Manage complete pre-sales and post-sales customer experience.
• Prepare accurate and timely product quotations.
• Recommend products and solutions based on customer requirements.
• Communicate product availability, inventory status, and estimated lead times.
• Coordinate with OEM partners to provide technical expertise, product recommendations, and opportunity assistance.
• Respond to customer inquiries regarding products, compatibility, ordering, and order status.
• Collaborate with internal operations, procurement, and fulfillment teams.
• Monitor open quotes and maximize quote-to-order conversion.
• Support new product introductions, promotions, and end-of-life transitions.
• Maintain relationships with OEM manufacturers, AT&T sellers and partners.
• Resolve customer issues with internal and external stakeholders.
• Provide product knowledge on wireless, mobility, and IoT solutions.
• Ensure compliance with AT&T SPEED processes and SLAs.
• Maintain accurate CRM/ERP records.
• Support strategic sales initiatives and account growth.

Strategic Accounts Manager

Business Development Rep

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Re-establish and expand the growth potential for dormant and existing customers
• Understand customer needs and requirements to match them to the appropriate product in our expanding portfolio
• Work closely with management, internal team members, external sales, and service teams to generate high customer satisfaction
• Maintain relationships with customers by providing support, information, and guidance
• Research and provide recommendations on new solutions
• Recommend profit and service improvements
• Provide quotes for customers
• Review sales orders for accuracy
• Enter all new registrations into CRM along with associated opportunity
• Complete and maintain accurate sales forecasts, data gathering, and reports for daily use of CRM on all contacts, accounts, and opportunities
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and benchmarking state-of-the-art practices
• Participating in trade shows to expand territory networking and growth potential

Strategic Accounts Manager

Director of Business Development